Where are our products dispatched from?

All orders are dispatched from Brisbane, Australia.

How much does shipping cost?

We offer FREE SHIPPING on all orders over $100.00. Use code “SHIPFREE100” for free shipping on orders over $100.

Standard Shipping $9.95 on all orders under $100.00

Express Post with Australia Post is $19.95 across Australia and New Zealand.

How long does it take to process an order?

Once your order has been placed it may take between 2 - 7 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow an additional 2 business days for your order to be processed and dispatched. Please allow up to 7 business days for dispatch of all monogramming orders.

Whilst we understand that you want your beautiful Not Stationary items as soon as possible, we kindly ask for your patience, we are a small team and while we will dispatch your order as quickly as we possibly can. In peak season, or during launches and extended wait times of 7 days can be experienced for us to dispatch your order from our facility.

Do you ship internationally?

Yes we sure do! We currently deliver to addresses in Australia, New Zealand, United Kingdom and USA.

Pricing varies based on location and your parcel will be carried by a suitable delivery service. Import fees and taxes are the responsibility of the customer.

Customs Duties and Taxes

Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. Customs inspections may result in Delivery Estimate delays.

Can I enter my address in a language other than English?

We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly.

How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from our carrier with your tracking information which you can use to follow your parcel’s journey. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

 Do I need to be home to receive my parcel?

If you're not home and our carrier determines there is a safe place for the parcel to be left on the premises, they’ll leave it there. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Australia Post collection point to sign for, click here to find your local Australia Post collection point. Unfortunately we cannot be held responsible for any lost or stolen parcels.

Can I change my shipping address?

If your order has not yet been dispatched, please email us at hello@notstationary.com or submit a query here with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.

If you have any further questions about delivery please feel to Contact Us.

What do I do if I have received a faulty product?

Please contact us at hello@notstationary.com

Please note in rare instances colours may vary between printed products. In purchasing from Not Stationary you accept this may occur.