Refund policy

Not Stationary wants you to be satisfied with your Product. If you have any issues with  Not Stationary Products, please e-mail hello@notstationary.com

Not Stationary does not provide refunds for change of mind.

If you have received the incorrect Product or your Product is faulty or damaged,  Not Stationary will provide a refund on the return of the Product. To request a refund and organise a return for this reason please e-mail hello@notstationary.com and provide your proof of purchase and photographs of the Product you have received within 5 business days of receipt. The returned Product must be returned to Not Stationary unopened, and its original saleable condition. 

If your Product is returned to Not Stationary without the original packaging or is deemed unfit by Not Stationary’s inspection team for any reason, Not Stationary reserves the right to deny your refund request, and this decision will be made at the discretion of Not Stationary.

Please include your order name and order number in all correspondence to Not Stationary. 

Upon receipt of the Product from you, Not Stationary will notify you once the Product has been inspected and will advise you if the refund request has been approved. If the refund request is approved, you will be refunded for the Purchase Price via the original payment method. Please be mindful that it can take some time for your bank or credit card company to process the refund.

If you make a refund request and arrange to return the Product to Not Stationary, you will be responsible for all return shipping and delivery fees.

Not Stationary will not accept returns or refund requests for Products that are damaged from misuse.

Refunds will not be given for late delivery outside the stipulated delivery time frames provided on the Website or by the Delivery Service Providers. 

In the following situations, no refund or return will be available:

(a) Denied acceptance of delivery by receiver; 

(b) Inaccurate delivery address; 

(c) Absent receiver -  If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to  Not Stationary for a return fee charged to the initial payment method.